Frequently Asked Questions

All of our classes are great for any level rider, beginner to advanced. Our instructors guide and ride with you through each ride. They give you suggestions on resistance and bike positions. You determine what feels goo and right for you!

Each ride is truly customizable.

Wear any time of athletic clothing and sneakers!

Bring water and towel.

Check in at the front desk upon arrival. The front desk managers will walk you back to the room.. A cycling instructor will be there to get you set up and answer any questions you have!

No.

Our bikes have cages that accommodate any athletic shoe. 

Our bikes are equipped for SPD cleats.

We don't currently rent cycling shoes to customers.

We do sell cycling shoes by the TIEM Company. Ask any instructor for more information.

No.

Cancellation Policy: You can cancel your scheduled class up to 3 hours before the class begins. There is no fee associated with canceling your class within the allotted window of time. 

Yes.

No- Show Policy: We do not charge a class cancellation fee, however due to the limited amount of bikes and high demand of our cycling classes we do charge a $10.00 no show fee. 

We do our best to hold all regularly scheduled classes. 

If a class that you are registered for is cancelled you will be notified directly and refunded immediately.

We will occasionally cancel classes for inclement weather. This is for your safety.  If a class that you are registered for is cancelled you will be notified directly and refunded immediately. 

We follow all CDC guidelines when it comes to COVID.

We currently do not require masks to be worn during rides.

All bikes and weights are cleaned and sanitized after every class.

The studio is deep cleaned 2x per week.

We do have a parking lot in front of the building and a larger parking lot next to building. Parking is free.

Yes.

You can purchase water, Gatorade and recovery beverages at the front desk.

Lucca Fresca Grab and Go has healthy snack options for purchase. They currently sell frozen acai kits, made to order smoothies, freshly made juices, granola bars and many other items.

You can find these items at the front desk!

Yes. 

We do have a limited amount of yoga mats you can borrow for floor work during certain classes.

We suggest you bring your own mat.

Yes.

We do have a limited amount of sweat towels for you to use while you are at our facility.

The towels are washed in hot water and sanitized with laundry sanitizer after every use.

We do suggest you bring your own towel.

Anthracite Fitness Factory is currently undergoing a full bathroom renovation. In the early, summer 2022 showers will be available for use.